Explore Frequently Asked Questions
Below you’ll find answers to all the questions we hear the most.
Can’t find the answer you’re looking for? Email us at cs@naturepedic.com or click the link below for more ways to get in touch.
Products, Materials, and Care
What is an organic mattress?
What materials are used in Naturepedic mattresses?
Can I put my mattress on the floor?
Do Naturepedic mattresses contain polyurethane foam, flame retardants, or fiberglass?
What causes a “new mattress smell”?
Are Naturepedic mattresses good for allergies?
What is the difference between latex and memory foam?
How do I choose the right mattress firmness?
How long do Naturepedic mattresses last?
Can I flip or rotate my Naturepedic mattress?
Do I need a mattress protector?
How do I clean my mattress?
How do I choose the right Naturepedic pillow for side sleeping?
Are your pillows adjustable?
Returns, Sleep Trials, and Warranty
How do I cancel my order?
How does the sleep trial work?
Why do I have to wait 30 days before I can start a return?
What is your return and exchange policy?
How do I initiate a return?
How long does it take to receive a refund?
What condition does the mattress need to be in for a return?
Are there any items that are final sale?
What do you do with returned items?
How do I register my mattress for warranty coverage?
How do I submit a warranty claim?
What does the warranty cover?
What is not covered under the warranty?
Can I transfer my warranty?
How does the EOS layer swap program work?
Shipping, Delivery, and Setup
How long does shipping take?
What courier service is used to ship my order?
Has my order shipped yet?
I didn’t receive a confirmation email after placing my order. What should I do?
How do I track my order?
Can I get my order expedited?
Can I delay delivery or request a specific ship date?
Do you offer white glove delivery?
Will you remove my old mattress?
Do you ship internationally?
How long can I leave the mattress in the box?
How heavy is the mattress?
Can one person set it up?
What happens if my order arrives damaged?
Why is so much plastic used to pack my order?
Do I need to air out my mattress?
Offers, Financing, and Payment Options
Do you offer discounts?
Do you offer a financing plan?
Are there financing options with no interest?
Will Affirm affect my credit score?
Does financing affect my ability to return a product?
What methods of payment do you accept?
Can I combine multiple Naturepedic coupons for a bigger discount?
Do you offer a student, military, or healthcare discount?
Do you offer bundle discounts?
Do you offer price adjustments if an item goes on sale?
Do you sell gift cards?
When is the best time to buy a mattress?
Do you offer a trade discount for designers or industry professionals?
Can I use multiple payment methods for one purchase?
About Naturepedic and Our Factory
Why are organic mattresses more expensive?
Where are naturepedic’s headquarters?
What are your customer service hours?
I'm having trouble placing an order online. What should I do?
Do you have retail locations?
Are Naturepedic products made in the USA?
Do you own your own factory?
What certifications does Naturepedic have?
Can I see your certification numbers?
Are Naturepedic products tested for harmful substances?
How can I partner with Naturepedic?
Do you use adhesives or glues in your mattresses?
Are your coils encased in organic materials?
What does “Farm to Bed” mean?
Can I add Naturepedic products to my registry?
Baby and Kids Sleep Safety
Are Naturepedic crib mattresses breathable?
Do I need a breathable crib mattress?
Are your crib mattresses waterproof?
What firmness is safest for babies?
Do your mattresses meet CPSC guidelines?
Do your mattresses follow AAP safe sleep recommendations?
When should I flip the 2-stage crib mattress?
Can toddlers use the same mattress as infants?
Are your mattresses free from flame retardants?
Are your products safe for babies with allergies or sensitivities?
Do crib mattresses expire?
How do I clean a crib mattress?
What sheets should I use with a crib mattress?
Can I lie on my baby’s crib mattress with them?
Is there a weight limit for Naturepedic kids mattresses?
*Your rate will be 0-36% APR based on credit, and is subject to an eligibility check. For example, a $700 purchase might cost $63.18/mo over 12 months at 15% APR. Payment options through Affirm are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount and a down payment may be required.










