Shipping & Delivery
Everything You Need To Know Before Your Order Arrives
Better sleep is on the way, and we’re here to make sure you know exactly what to expect. From shipping timelines to delivery options, here’s everything you need to know before your Naturepedic order arrives at your door.
Because when it comes to thoughtfully made, handcrafted products, good sleep is worth the wait.
Questions?
Quick Answers
- Free ground shipping in the continental U.S.
- Most orders ship in 7-10 business days
- Typically delivered in 3-7 business days after shipment
- Multiple delivery options, including in-home setup
- Canada shipping available with some exclusions
- We cannot ship to APO/FPO addresses
- Damage must be reported within 72 hours
How It Works
Shipping Basics
Here’s a quick breakdown of the most common shipping questions.
Canada Shipping
Shipping to Canada? Here’s what you need to know.
Shipping Methods
Get the details on carriers, delivery times, and more.
Delivery Options
Choose the delivery method that works best for your space, schedule, and setup needs. Please note that our in-home setup and in-home removal services are available in the continental U.S. only and are non-refundable.
Doorstep Delivery (Standard)
Simple, convenient delivery right to your door.
- Self setup
- Fastest option
- Included with free shipping
In-Home Setup
Let professionals handle everything.
- Your mattress is delivered first via a standard carrier
- After delivery, you’ll receive an email to schedule your setup
- A third-party team arrives at your selected time to complete setup
In-Home Setup & Removal
Upgrade your sleep without the hassle.
- Mattress is delivered to you first via FedEx/UPS.
- You’ll receive an email to schedule your setup.
- A third-party team sets up your new mattress and removes your old one.
- Your mattress is disposed of responsibly or recycled when possible.
Third-Party Delivery Notice
In-home setup services are performed by third-party providers (Unified Logistix Group or Go Load Up).
Naturepedic does not manage or employ these providers. Any claims related to delivery services must be handled directly with them.
If you prefer not to use third-party services, we recommend standard delivery.
Helpful Tip!
Open your roll-packed mattress as soon as possible. If you must wait, do not keep it compressed for more than 60 days.
Delivery Issues & Policies
Here's what to know if you experience a delivery issue.
If your order arrives damaged:
- Refuse delivery for severe damage.
- Note damage on the delivery receipt for minor issues.
- Notify us within 72 hours.
- Failure to document damage at delivery may prevent a claim.
For in-home setup deliveries:
- Inspect items and property during delivery.
- Document any issues before the team leaves.
- Damage reported afterward cannot be addressed.
If your package is stolen after delivery:
- File a police report.
- Submit a claim with your insurance provider.
Naturepedic cannot replace or refund stolen items once delivery is confirmed.
Orders shipped to incorrectly entered addresses cannot be replaced or reshipped.
What To Know Next
Your order is on its way! Here are a few helpful resources to get ready for delivery and make the most of your new mattress.
