shipping details

free ground shipping

Enjoy free ground shipping on all products within the Continental U.S.
No promo code necessary. Limited time only. Alaska and Hawaii excluded.

For orders shipping to Canada from our U.S. website, please use code SWEETDREAMSCA.
For orders shipping to Canada from our Canadian website, please use code SWEETCANADA.
Not valid in the following provinces:  NL, NT, NU, PE and YT. $400 USD / $500 CAD minimum to qualify.
Please click here to go to the Canadian version of the site.
Please use code SWEETCANADA during checkout.
Not valid in the following provinces:  NL, NT, NU, PE, YT and remote QC).
$500 CAD minimum to qualify.


For other destinations, please contact us for a custom quote.

shipping methods

Lead Times for UPS/FedEx Ground

Once your order has shipped, the following approximate transit times apply. 

Eastern and Central States: 3-4 business days
Western States: 5-7 business days
Email notification with tracking information will be sent

 

Freight Curbside Delivery

While all Naturepedic shipmentes (including all mattress sizes) typically use FedEx/UPS Ground, foundations and other considerations may make freight delivery necessary. The freight company will typically call to schedule a time frame for delivery. The driver will remove the package from the truck and leave it on the curb. There is no extra charge for this delivery method and all free shipping promotions apply.

 

Canadian Shipments

Please add additional lead time for shipments to Canada as customs can be unpredictable. Also, remote destinations (i.e. YT, NU, NT, NL, PE and remote parts of QC) may incur additional charges. You may be contacted with an updated shipping quote once we receive your order. 

 

Optional In-Home Setup

As an added convenience, we can coordinate inside delivery and setup for your order. A two man crew will unpack and setup your new bed. This service adds additional lead time before delivery as setup will need to be scheduled. The cost for this service is $375 within the Continental U.S., and is only available by calling or emailing us at 1-800-917-3342. If you wouldl ike the crew to remove and dispose of your old mattress, an additional $50 fee will apply as well.  In the event of a return, these fees are not refundable.

 

APO/FPO Shipments

Unfortunately, we cannot ship to APO/FPO addresses. If you have further questions, please contact us.

 

damaged shipping policy

Any products damaged in transit will be replaced at our expense. For products that require a signature, the shipment must either be refused (for severe damage) or clearly marked as damaged on the delivery receipt when you sign for the shipment. Naturepedic must be notified within 72 hours in order to file a claim. Without marking the delivery receipt, we will have no recourse with the freight carriers.

orders refused on delivery

If you refuse your order upon delivery (for reasons other than damage), you will be responsible for the actual outbound shipping cost (including promotional shipping) and any return shipping costs. If you need to cancel or change your order, please contact us immediately before the item is shipped.

secure ordering

BBB Seal   BBB Seal

 

The information you provide during the ordering process is protected by a secure SSL server. This server encrypts information while being transmitted across the Internet so unauthorized people cannot read it.

 

Disclaimer: All information provided by Naturepedic on this website, as well as through our other marketing and customer service channels, is strictly intended for educational and general informational purposes only. We make no claims with respect to the accuracy of any information contained on this site which may have been obtained from government documents, environmental organizations, trade associations, reference materials, journals, health websites, or any other source.

All Naturepedic products are sold as quality consumer items and not as medical devices. These products are not intended to diagnose, treat, cure, or prevent any disease. Information provided by Naturepedic should not be construed as medical advice. For medical related questions, please follow the advice of your physician.

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