initiating a return or exchange
For all products purchased directly on naturepedic.com, please contact us at 800-917-3342 to request a return authorization number prior to shipping your product back to Naturepedic. A customer service representative will happily assist in processing your return or exchange. For products purchased from other retailers, please reach out to the specific retailer you purchased your product from.
Please note that for adult mattresses, customers must keep their mattress for at least 30 nights before initiating a return. This provides some time to "break-in" the mattress and for your body to adjust to something new.
EOS mattress layer swaps
For eos classic, eos pillowtop, and eos trilux mattresses, you can swap out any layer within 90 days for FREE! Just fill out a simple form at naturepedic.com/layerswap and purchase your new layers. Then, schedule a pickup for your original layers using a prepaid return label. You'll be issued a full refund for all charges once we receive your original layers back in good condition. It's that easy!
Free shipping only applies to the Continental U.S. and for orders where the original mattress was purchased directly from naturepedic.com. Products purchased from other retailers follow the policies of those retailers and may involve a fee. If outside your 90 day window, you can still purchase new layers a la carte at anytime. Visit naturepedic.com/layerswap for additional FAQ and more information.
Halcyon return policy & comfort exchange program
Regardless of where you purchased your Halcyon, If after 60 days of sleeping on your mattress, and within 120 days of delivery, you may apply a maximum of 50% of your purchase cost towards a new mattress of equal or greater value. You will be responsible for any differences in price, applicable taxes, and new delivery charges. We also offer the same layer swap program as our EOS mattresses above with a 120 day window for exchanges. Please refer to the retailer where you purchased your mattress for their specific policy.
Your original receipt from an authorized Naturepedic dealer will be required. Your original mattress will be picked up, donated or disposed of for a $200 fee. This fee can be waived if you coordinate a donation to a 501c3. The Comfort Exchange must be exercised directly with Naturepedic and cannot be combined with any other promotions.