returns & exchanges

30-90 day money-back-guarantee

Naturepedic offers a 30-90 day money-back-guarantee depending on the product purchased. For EOS Series mattresses, we also offer a flexible comfort exchange program to ensure you get the best sleep of your life. These policies apply only to purchases made directly at naturepedic.com or by calling 1-800-917-3342. Products purchased from other retailers, including Naturepedic Mattress Galleries, follow the return policy of those retailers. Please select a product category below for more product-specific information.


 baby
 


 adult
 

initiating a return or exchange

For all products purchased directly on naturepedic.com, please contact us at 800-917-3342 to request a return authorization number prior to shipping your product back to Naturepedic. A customer service representative will happily assist in processing your return or exchange. For products purchased from other retailers, please reach out to the specific retailer you purchased your product from.

Please note that for adult mattresses, customers must keep their mattress for at least 30 nights before initiating a return. This provides some time to "break-in" the mattress and for your body to adjust to something new.

EOS mattress layer swaps

For eos classic, eos pillowtop, and eos trilux mattresses, you can swap out any layer within 90 days for FREE! Just fill out a simple form at naturepedic.com/layerswap and purchase your new layers. Then, schedule a pickup for your original layers using a prepaid return label. You'll be issued a full refund for all charges once we receive your original layers back in good condition. It's that easy!

Free shipping only applies to the Continental U.S. and for orders where the original mattress was purchased directly from naturepedic.com. Products purchased from other retailers follow the policies of those retailers and may involve a fee. If outside your 90 day window, you can still purchase new layers a la carte at anytime. Visit naturepedic.com/layerswap for additional FAQ and more information.

Halcyon comfort exchange program

For Halcyon series mattresses, we offer the same layer swap program as our EOS mattresses above plus a 120  day comfort exchange program. Please refer to the retailer where you purchased your mattress for their specific policy. Regardless of where you purchased your Halcyon, If after 60 days of sleeping on your mattress, and within 120 days of delivery, you may apply a maximum of 50% of your purchase cost towards a new mattress of equal or greater value. You will be responsible for any differences in price, applicable taxes, and new delivery charges. 

Your original receipt from an authorized Naturepedic dealer will be required. Your original mattress will be picked up, donated or disposed of for a $200 fee. This fee can be waived if you coordinate a donation to a 501c3. The Comfort Exchange must be exercised directly with Naturepedic and cannot be combined with any other promotions.

 

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